A Horrible Incident
Although this story comes from an ex-customer service representative, it doesn’t make it any less horrific. Apparently, she shared, “I used to work Customer Service for Airbnb. One night at around 4 a.m., I got a call from a guest saying that the place they rented was burning down. Twenty minutes later, I got a call from a host saying that a guest had burned their place down.” She didn’t know who was telling the truth.
