The One That Started It All
Emily contacted Airbnb management to help her with her situation, but they only came to her aid when she posted about it on her personal blog. After this horrifying event, the CEO of Airbnb, Brian Chesky, began a new policy of providing a $50,000 guarantee fee to protect the hosts from possible damage. Emily shared, “I do believe that maybe 97% of Airbnb.com’s users are good and honest people. Unfortunately, I got the other 3%. Someone was bound to eventually, I suppose, and there will be others.” And from the number of stories here, we know this to be true.
