She listened to everyone

She had a desk at the front office where she listened to countless parental complaints and issues that school officials were too busy to take care of. She mediated between fighting kids or between parents having a dispute with a teacher for giving their kids BS. She would sometimes be forced to listen to some of the ridiculous concerns. Like when a parent demanded there be a network of giant umbrellas to protect her kids from the sun while in the playground.

The afternoon that changed it all

But the biggest challenge Kelli ever went through, which would haunt her and her family for a long time, occurred on February 17, 2010. Jill Easter, an attorney, and part-time author arrived at the campus to pick up her six-year-old son. She arrived late. Her son wasn’t at the usual pick-up spot in front of the school. He was left in the back of the school with his tennis coach, a mistake which caused a brief delay…and Jill’s indignation.